Has the following scenario ever happened to you?
You call up a customer service number because you either have a question or a complaint. However, before you get to speak to a real live person, you have to go through a series of voice prompts BEFORE you get a real live customer service rep. Oftentimes, I’ve come across automated voice systems that seem to either “hesitate” before giving you the option to speak to a customer service rep or provide that option dead last. It’s as if they don’t want to provide that option. Why is this so?